This Privacy Notice explains how Citycharge Birmingham (“we”, “our”, “us”) processes and protects your personal information when you use our website or contact us about hiring an electric vehicle.
We operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data is collected only when necessary for booking management, communication, or compliance with legal requirements.
We use your data to respond to your enquiry, prepare hire agreements, send confirmations, and maintain communication throughout your booking. Information is never sold or shared for marketing purposes.
Data is stored on secure UK-based servers with restricted access. Booking records are retained for up to 12 months after completion to handle any administrative queries, after which they are deleted.
You have the right to access, correct, or request deletion of your data. You can also request a copy of all information held about you. To exercise these rights, contact us at [email protected].
We use essential cookies to keep the site functional and lightweight analytics to understand usage trends. For detailed information, refer to our Cookie Details.
We do not transfer your data outside the United Kingdom. In cases where external hosting providers are used, we ensure that contracts include adequate data protection measures.
Our services are intended for adults aged 18 and over. We do not knowingly collect data from minors.
This notice may be updated to reflect operational or legal changes. The “last updated” date will be displayed at the bottom of the page.
For privacy matters, you may reach us at:
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Last updated: October 2025